Legal
This Refund Policy explains when and how refunds are issued for the Radiant Calls service. It should be read alongside the Radiant Calls End User Licence Agreement ("EULA"), which governs fees, billing, and cancellation.
The one-time setup fee charged on the Starter and Pro plans ($895) covers configuration of your dedicated phone number, AI assistant voice and script, notification preferences, and dashboard access. The setup fee is non-refundable once setup has commenced, regardless of whether you continue using the service afterward.
If Radiant Calls has not begun setup work on your account, you may request a full refund of the setup fee by contacting us within 48 hours of signup.
Monthly subscription fees are billed in advance and are non-refundable once a billing period has commenced. This includes situations where:
Cancellation stops future billing but does not entitle you to a prorated refund for the current period. Your access to the service continues until the end of the billing period already paid for, as set out in Section 14 of the EULA.
Radiant Calls does not guarantee 100% uptime, as described in Section 11 of the EULA. However, if a verified, extended outage attributable to Radiant Calls (not a third-party vendor such as Vapi, Twilio, or Render, and not a force majeure event under Section 12 of the EULA) causes material and sustained disruption to your service, you may request a partial credit or refund at Radiant Calls's discretion. Requests must be submitted within 14 days of the outage and include the affected dates and impact on your business.
Because the AI receptionist relies on AI and speech recognition technologies that may occasionally produce inaccurate or incomplete outputs (see Section 7 of the EULA), general dissatisfaction with AI performance alone is not grounds for a refund. We encourage you to contact us with specific issues so we can adjust your assistant's configuration or escalate a technical problem.
If you believe you were charged in error — for example, billed twice for the same period, or charged after a valid cancellation — contact us immediately. Verified billing errors will be refunded in full.
To request a refund, email keshav@radiantcalls.com with your account ID, the billing period or charge in question, and the reason for your request. We aim to respond to all refund requests within 5 business days and, where a refund is approved, to process it within 10 business days to your original payment method.
If you initiate a chargeback or payment dispute without first contacting Radiant Calls to resolve the issue, we reserve the right to suspend or terminate your account in accordance with the EULA while the dispute is investigated.
Radiant Calls may update this Refund Policy from time to time. The effective date at the top of this document will reflect the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.
For refund-related questions or requests, contact:
Radiant Calls
Email: keshav@radiantcalls.com